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Step 1 - Call your account manager.
The first stage is to get in touch with your dedicated account manager, to advise that support is required.
![](https://assets-global.website-files.com/6021707ac0783442015294ed/604f76bcb699391bc4cb3cf9_2.png)
Step 2 - Provide details.
The second stage is a discussion with your account manager to provide information on the current need within your business.
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Step 3 - A consultant gets in touch.
A consultant will get in touch with you to discuss the brief in more detail and to begin work on the request.
![](https://assets-global.website-files.com/6021707ac0783442015294ed/604f76bcbe4398f5a47279e3_4.png)
Step 4 - The project is completed.
The consultant will be in touch with your self with regular updates during the project and then arrange a final call to review, before sign off.
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Step 5 - Time spent is deducted from your balance.
The total hours spent on the project are deducted and an updated statement is provided.
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